Purpose
This summary of the Tabcorp Group privacy policy provides an overview of how we collect, store and use the personal information that we receive or create about you. Personal information includes information about someone who is identified or reasonably identifiable, such as their name, address or date of birth. Tabcorp is bound by the Privacy Act and the Australian Privacy Principles. As this document is only a summary of the Tabcorp Group privacy policy, you should read the full policy for complete details of how we collect, store and use your personal information.
Who the policy applies to
The Tabcorp Group privacy policy applies to all of the companies that form part of the Tabcorp Group within Australia.
Acceptance of privacy policy
By using any Tabcorp website or product, agreeing to the terms and conditions of any Tabcorp account, providing services to Tabcorp, or otherwise providing your personal information to us, you agree to our privacy policy. We may make changes to the privacy policy and these changes will take effect when uploaded on our websites or apps. Your ongoing use of our products and services indicates that you accept the changes.
What information does Tabcorp collect and hold?
The kind of information we collect and hold about you depends on the nature of your dealings with us and the requirements of applicable laws, regulations, licence conditions and betting rules. We may collect, for example:
How we collect personal information
We'll usually collect information from you directly, via our websites or apps, over the telephone or in person. We may collect information from a third party if it isn't reasonable or practical to collect it from you or if required by law.
For example, we may collect your personal information from:
Why we collect and hold personal information
We may collect and hold your personal information to:
If we’re unable to collect your personal information, we may not be able to provide products and services to you.
How we use and disclose personal information
We may disclose your personal information to, for example:
We may also use and disclose your personal information:
Security of personal information
Tabcorp takes privacy seriously and takes reasonable precautions to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
How to contact us about your personal information
You can ask for access to, or to correct, personal information we hold about you, or make a privacy complaint, by contacting the Privacy Officer at:
Level 21, Tower 2, 727 Collins Street, Docklands, VIC 3008
Telephone: +61 3 9868 2890 or email: privacy@tabcorp.com.au
Disclosure of personal information overseas
We may disclose your personal information to recipients located outside Australia that provide, among other things, customer relationship management, identification and fraud detection, cloud and data storage, IT support and/or other third-party services to us (for example, to third parties in the USA, United Kingdom, Japan, Ireland and India).
How long do we keep your personal information?
Once we no longer need to use or disclose your personal information and we are not legally required to keep that information, then we will take reasonable steps to destroy your personal information or to ensure it is de-identified.
Requests for Information
Tabcorp takes its obligations under the Privacy Act, and its commitment to its customers under our Privacy Policy, very seriously.
As a result, Tabcorp cannot release customer information unless a customer consents to the release or it is legally compelled to do so.
From time to time Tabcorp receives subpoenas from law firms, or members of the public and other interested parties.
In order for Tabcorp to respond to the subpoena, the Tabcorp entity which is the subject of the subpoena must be correct. If the person of interest holds an account with a Tabcorp group entity it will be with one (or more) of:
Wagering
Lotteries
Due to privacy reasons, we are unable to disclose whether the person of interest holds an account with one or more of these entities.
Subpoenas should therefore be served on the appropriate company or, if the appropriate company is not known, all such entities. In the latter case, there is no need for separate subpoenas for each entity.
While correspondence regarding subpoenas should be sent to the following address, the subpoena itself should be served on each of the above entities.
The Proper Officer
Tabcorp Holdings Limited
c/o Regulatory Team
Level 31, 680 George Street
Sydney NSW 2000
Alternatively, please email any correspondence to requestforinfo@tabcorp.com.au
Last updated: 29 August 2019